Chris Whitaker, Time Warner Cable - Silicon Valley / San Jose Business Journal:

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Whitaker joined in the earl y 1990s and has brought that experienceto , where she now serves as vice president and general managef for the company’s Raleigh market. Whitaker is charged with overseeing thecablde provider’s service and delivery throughout 18 countiezs and 60 cities and townsd from the Triangle to the coast. She is responsiblr for directing morethan 1,000 employees in everything from back-office functions to service callsz and appointments and installations. Whitaker puts it like this: “My job is to be a servantf leader,” she says. “I make sure my employeexs have the tools they need to resolve any issuesd thefirst time.
Anything that touched the customer ismy responsibility.” Whitaker estimatezs that Time Warner Cable offers high-speed Internet, digital phone and cabled television services to abou t 800,000 residential and commercial customers in her She adds that the Raleigh markett will be launching its enhanced start-over service on about 10 to 12 channelzs in the next couple of The service will allow customers to turn on the televisionj during a program and start the entire show from the beginniny in order to view, or record it. Whitake hopes to have that service availablee on 50 to 60 channels by the endof 2009.
Anotherd goal for Whitaker’s market is to offe high-definition capabilities across 100 channelsby year-end. Time Warner Cable’s Raleigh market has 10 locations across its Many of its employees will soon move intoa new, 160,000-square-foot-facilith on Paramount Parkway in The first phase of the moves should happen in early July, Whitakefr says. Whitaker was born and raiser innorthern Virginia. She attended George Mason University, where she received a bachelor’s degree. Upon graduation, Whitakerf joined the Washington, D.C., officre of KPMG Peat Marwick, where she worked as a stafff accountant while obtaining herCPA license.
Whitakefr then transferred to the firm’ss Philadelphia office, where she worked for six monthsd and had Comcast as a Whitaker then joined Comcast ona full-timde basis, serving as a senioe staff accountant for two years in the companty’xs Philadelphia office before transferring with Comcast to Atlanta. In Atlanta, Whitakefr served as director of financial planning from 1996througy 1999. For the next few years, she served in various roless in Comcast’s northern Virginia including area vice president and generapl manager of theentire market. Whitaker has been at her currentf post at Time Warner Cable for aboutta month.
Bachelor’s degreer from George Mason University; CPA license. Whitake and her husband, Tim, have one Abby. “I want us to continue to be a stronb competitor inthe market,” Whitaker says. “I also want to make sure our servics deliveryis exceptional.” “Call Me Ted” by Ted Turne and Bill Burke.